Netsearch Direct uses call tracking to keep track of how many people are finding a unique number to your businesses location and then calling that number for one reason or another. Call tracking can help quantify your PPC or other marketing initiatives. Call tracking can also provide a couple of benefits and advantages you can get over the competition including customer service, sales optimization and creating focus groups within your customer base.
With call tracking a business can better measure their performance and be able to see results from the call tracking efforts. Call tracking allows us to record your calls so you can listen back to each and every call if you would like. After listening to some calls you can get an idea about what your customer is looking for or repeatedly asking for, how you can better serve your customer and if associates are handling problems or issues that may come up effectively. By listening to calls you can figure out if customers are being put on hold too long, have received poor customer service or if customers are repeatedly calling about the same issue. You can gain insight into a potential service or product your customer is asking for that you might not offer.
We can implement call tracking on your website and ensure that the call tracking function is activated so you have access to this extremely valuable data that could help your business. Call Netsearch Direct at (804)228-4400 if you’re interested in call tracking service on for your businesses website today.