Ad Spending on Internet Outpaces that Spent on Newspapers, Radio or Outdoor!

Thursday, April 16th, 2009 | Internet Marketing, Search Engine Marketing | No Comments

Where are businesses investing their marketing dollars?  According to Neilson Online & AdAcross in December 2008 ad spending on the Internet was only topped by that spent on Television and National Magazines.   For years when planning their marketing expenditures, most marketing managers started with the “Big Four” – Television, Radio, Outdoor (Billboards) and Print (Newspapers & Magazines).  These traditional media were where consumers were going for information and/or entertainment.  Not anymore!  Now Americans spend as much time online each day as they do watching television – which had been the area where most people spent their leisure time.  When online, consumers’ two favorite activities are email & search.  So it is no surprise that more and more ad dollars are being shifted to search engine marketing and email marketing. There is one thing, however, that most marketers haven’t changed.   They still invest their precious ad dollars where it will reach the most prospects.  The Internet, lead by Search Engine Marketing, is such a place.  Plus, SEO & PPC offer advertisers another bonus…the ultimate in advertising accountability.  But that’s a topic for another day.

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Tags: Ad Spend, billboard, neilson, ppc, radio, Search Engine Optimization, television

Yahoo Makes Important Change to Advertising TOS

Monday, January 12th, 2009 | Internet Marketing, PPC Advertising, Search Engine Marketing | 1 Comment

In mid-2008, Yahoo changed their TOS to include the following clause:

“In the U.S. only, for those advertisers not bound by an Insertion Order, we may help you optimize your account(s). Accordingly, you expressly agree that we may also: (i) create ads, (ii) add and/or remove keywords, and/or (iii) optimize your account(s). We will notify you via email of such changes made to your account(s), and can also include a spreadsheet of such changes upon your written request. If you would like any of such changes reversed, please reply to such email within 14 days of the change(s), and we will make commercially reasonable efforts to reverse the change(s) you specifically identify. Notwithstanding the foregoing, you remain responsible for all changes made to your account(s), including all click charges incurred prior to any reversions being made. It is your responsibility to monitor your account(s) and to ensure that your account settings are consistent with your business objectives.”

What does this mean for end users?  It means after you spend hours creating your campaigns, adding your keywords, and deciding how much money you want to bid on each term, Yahoo has the right to “optimize” however they feel necessary.  Not only can they delete some of your keywords and replace them with different ones, they can also increase and/or decrease your bids.  Best of all, you are not told about the modification(s) until afterwards.

While this did happen in June of last year, businesses are just now starting to discover changes to their advertising accounts.  The email you’ll receive from Yahoo will read something like this:

“Yahoo! is committed to the success of account “account name” and we believe there is an opportunity to provide you with improved performance.

To help you save time and get the most out of your campaigns, we are launching a new automatic account optimization program. It’s intended to help raise the performance of accounts that are experiencing issues like low quality scores, low lead volume or low click-through rates.

And the best part is, we will do the work for you: Our content developers will use their search advertising experience to help your marketing dollars go further.

What we will keep an eye out for:

• Search ads with low click-through rates relative to competitors
• Ad testing not in use? missing an opportunity to optimize ad copy
• Ad groups that have a quality index score of 2 or lower

How we can help:

• Create new ads for existing ad groups, enabling ad testing
• Write multiple versions of ads for any new ad groups we create, enabling the use of ad testing to help ensure that the best-performing ads are displayed more often
• Search our database for keywords that can drive more targeted traffic to your site

In short, our goal is to make sure that your account is firing on all cylinders–and do this while keeping your existing keywords and without exceeding your spending limits!

As always, you are in control of your account. If we make any optimization changes to your account through this program, we will notify you by email, and you can let us know whether the account changes are positively affecting your account. Also, you are welcome to contact your account manager to review, edit or ask us to reverse any of the changes. Finally, if you do not wish to participate in this program, you may opt out by contacting your account manager.

We’ve identified keywords and ads in your account that are significantly underperforming, and we’ve initiated the changes to the creatives that you will find attached.

We are very excited about this new program, and hope it will provide you with improved performance and a higher level of service. Please do not hesitate to contact me if you have any questions.”

SEO and SEM bloggers seem to be outraged by the new TOS.  One went as far as comparing it to your investment adviser buying stocks on your behalf or switching your portfolio from bonds to hedge funds.  I can’t say I disagree.

I recommend contacting your account manager or marketing company and making sure that Yahoo doesn’t change your campaigns.  You should determine how much money you spend, and what to spend money on.  Not Yahoo.

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Tags: ppc, PPC Advertising, PPC campaign optimization, Search Engine Marketing, Yahoo

SEM and PPC Webinar

Tuesday, November 11th, 2008 | Internet Marketing, PPC Advertising, Search Engine Marketing | No Comments

“SEM 101: Everything You Wanted to Know About Search Engine Marketing but Were Afraid to Ask!”

This webinar will educate you on Search Engine Marketing basics, illustrate industry trends, and demonstrate successful marketing strategies that work in almost every advertising vertical. The holiday season is approaching and this year consumers will be comparison shopping more than usual. In today’s economy, can you afford to miss this webinar?

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Tags: ppc, Search Engine Marketing, webinar

Spring Cleaning for Your PPC Campaigns

Wednesday, March 19th, 2008 | Search Engine Optimization | 1 Comment

Tomorrow is the official First Day of Spring. That means blooming flowers (and pollen!), warmer weather, longer days, tax time, and of course, spring cleaning.

But spring cleaning doesn’t stop at home or even at the office if you’re advertising online. While you’re cleaning dust from the corners of your house or purging old files at the office, have you given any thought to sprucing up your PPC campaigns? We all know that search engines love fresh, optimized campaigns, and below are five easy spring cleaning tips for you to try:

1) Ad Group Review
This single step will likely take the most of your PPC spring cleaning time, but will have the fastest and most immediate impact. At our company, we regularly review our client’s ad groups and check for key factors such as relevancy, performance, and ROI.

To begin, start at the foundation of your ad group, the keywords. Locate the non-performers and pause them to make way for the shining stars who have been working so hard all winter long to get you traffic. Next, use a keyword tool to discover new words that users are searching on and add those to your ad group. Re-evaluate your max and min CPC bids; chances are you could be saving some money since the last time you set these prices.

The next step is to review your ad copy and ad headline. Ads work best when the keyword that you are using to fuel the ad is reflected somewhere in the ad - either the copy or headline, or both. Your ad groups should be focused enough to make this work, and if they are not it’s time to reorganize your ad groups and get creative. The incentives that worked six months ago may no longer work now and it might be time for upgrades! Examples: “big discount” might perform better as “deep discounts”, and that same old tired offer of 10% off of your order might perform better as “Free Shipping!” What’s better than free?

2) Impression Share*
Impression Share (IS) is a neat tool in Google which will let you know what your reach, or as Google describes it “voice” is in a particular vertical. If you saw that your normally top performing keyword has been suffering lately, take a look at the impression share. Chances are your competition is eating up the spotlight for your company. IS can be done at the campaign and ad group level in Google and you can even include your Lost IS in rank and and a value we all understand - money. The Lost IS rank will show you what percentage of impressions you lost due to low ad rank, while the Lost IS in budget terms shows you exactly what percentage of impressions you lost due to budget constraints. If your numbers are low here, go to step 1.

3) IP Exclusion / Site and Category Exclusion*
Did you know that you can block a certain IP address from viewing your ads on the search network? For that matter, you can block certain sites and even categories of sites from where your ad appears on the content network.

We’ll start with the IP exclusion. Have you ever noticed a huge spike in clicks without the conversions to back them up? Twice I’ve seen this happen and both times the culprit was a college class doing research on my client’s websites. The search engines will be able to identify the IP address (or block of IP’s) and prevent your ads from displaying on their machines. Try another, more familiar scenario: say you suspect a competitor from clicking on your ads - block their IP address and your ad won’t be served to their machines when they search for you.

Site and category exclusion are terrific tools if you are serving content ads. By running a placement report you can get a list of the domains which are serving your ads, visit these domains and see if this is a site where you want to have your ad running. If it’s not, a simple site exclusion will prevent your ad from displaying on the non-desirable site, and focus your content campaigns more effectively. Category exclusions are more broad and allow you to block your ad from displaying on certain page types (such as error and parked pages) as well as on a variety of sites which include topics like: international conflict, sexually suggestive material, juvenile material, crime and even profanity.

The bottom line is this: if you are running ads on the search and content networks, you have control over where you show up and what kind of traffic your site is getting from that ad.

4) Landing Page Review
I can’t say it enough, and search engines can’t say it enough: your landing page has got to be relevant to your ad group. Relevancy boosts your quality score which, in turn, allows you to place higher on search results pages and potentially pay less for that placement than your competitors.

Take a good long look at the page presented when a user clicks on an ad. Have you kept this page as up to date as you have kept your inventory, or do you need to sweep out a few cobwebs from the corners? Do you have keywords that are in your ad group listed on your landing page? Is your offer in text where search engine spiders can “read” it, or is it part of a graphic? For that matter, consider your graphics: do you sell a product which can really be best described in a short, concise video? So long as you’ve got the content to back it up, show your potential customer your product is better than the rest. Make your desired action: a newsletter subscription, an order button, or an information form-fill up front where it can be easily identified. Your customers have seen an entire page of ads vying for their attention, don’t waste their time now that they’ve selected you.

One last thing to consider when you are spring cleaning your landing page is your landing page load time. Google recently announced that they will be weighing landing page load time with an ad’s overall quality score. Don’t let all the videos you uploaded which showcase your products perfectly be in vain. Google will be rolling out a tool soon which will evaluate your landing page load time for you, and you can talk with your SEM manager on how to improve this time to get the best overall quality score that you can get.

5) Negative Keywords
I thought I’d end this PPC spring cleaning blog with a nice, easy tool to relieve the hard work you put in doing the previous four.

We all know that new products are being put on the market every day, and most of these products are seemingly unrelated to you and your business. Or are they? If you are a dentist advertising your services online, but you don’t do braces or veneers - those better be in your negative keyword bank or you risk paying for a visitor to your site who was never qualified in the first place. If you sell car theft prevention tools and alarms, have you considered adding the popular video game to your negative keyword bank? Look at your campaign objectively, and now turn your mind to pop culture and do some quick internet research, or pull a Search Query report in Google and see just what could be fueling your ads. Chances are you have some spring cleaning to do.

And you thought you were going to get a long Easter weekend relaxing!

* Sorry, these features are in Google only!

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Tags: , ad performance, ad relevancy, category exclusion, Google AdWords, impression share, ip exclusion, keyword performance, landing page relevancy, lost impression share budget, lost impression share rank, negative keywords, page type exclusion, placement report, ppc, PPC campaign optimization, quality score improvement, Search Engine Marketing, search engine pay per click advertising, search query report, site exclusion

Adwords Update - Quality Score adds load times to metric

Friday, March 14th, 2008 | PPC Advertising, Search Engine Marketing | No Comments

Google Adwords has added the load times of the destination url to the quality score. What this means? I think there may be a rash of servers being upgraded, conversion of dynamic pages to flat html and a lot of attention to graphic load times, sequence, preloads etc.

Google’s metric does take into account the general region that the site is located in and compares it to the average of the site load time in that area. This will help to even out the difference caused by connectivity.

Load time to be incorporated in Quality Score

As we strive to continually improve the user experience, we’ll be adding a new element to Quality Score: landing page load time. Waiting a while for a page to load isn’t a positive experience and can hurt your conversion rate if users decide to abandon your site. To learn more about this change and where you’ll be able to see your load time evaluations, see our Inside AdWords blog post.

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Tags: adwords, goole, load time, ppc, quality score, Search Engine Marketing